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FREQUENTLY ASKED QUESTIONS
HOW DO I REGISTER WITH BETLION?
HOW DOES THE WELCOME OFFER WORK?
Enjoy a Free bet worth Ksh. 20 upon registration with BetLion. Simply complete your registration and your account will automatically be credited for your first bet. Terms and Conditions apply.
Sign up today and have every reason to play! Don’t delay sign up to BetLion HERE Today.
For full details, see HERE
HOW CAN I USE MY FREE BET?
BetLion runs different promotions that may offer “free bets.” Below is a guide on how to access and use your free bets. To use your Free Bet on web, make your match selections, go to your betslip on the bottom right corner and select Freebets at the bottom of the betslip.
To use your Free Bet via SMS, send the following to 40418; GAMEID#Prediction#FBAmount i.e 5678#1#FB1000
HOW TO DEPOSIT
2. Enter the amount you would like to deposit and click "DEPOSIT" to confirm.
3. You will receive an approval request (PIN Prompt) on your mobile phone to enter your Mobile Money PIN.
4. Your account will be credited instantly after you enter your PIN.
NB: If you do not receive an approval request within one (1) minute, Please contact us Helpline: +254709515000, Email: [email protected].
Safaricom
1. Go to MPESA menu, select Lipa Na Mpesa and click Paybill
2. Enter 212927 as the Paybill and enter your registered Betlion number as the account number.
3. Enter the amount you wish to deposit and input your MPESA Pin
5. Confirm the transaction
NB: Your account should be credited instantly. However, in rare circumstances, it may take up to 30 minutes. Please contact us if your deposit does not reflect within 30 minutes. Helpline: +254709515000, Email: [email protected].
SMS the following: D#Amount or Deposit#Amount to 40418
Example: D#2000 to 40418
Note: The code is not case sensitive
WHAT IS THE MINIMUM DEPOSIT AMOUNT?
The minimum deposit will be as per Safaricom's tariff deposit threshold.
WHAT IS THE MAXIMUM DEPOSIT LIMIT PER DAY?
The maximum daily deposit limit for Safaricom is KSh. 140,000 with KSh. 70,000 maximum deposit limit per transaction.
HOW DO I BET ONLINE?
Enjoy betting on your PC or mobile device
1. On our homepage, you will find a list of games available to bet on.
2. To place your bets, click on the odds beside the selection of your choice and it will be automatically added to the bet slip (The betslip can be found on the bottom right corner for mobile and top right corner for desktop)
3. If you would like to bet on other bet types such as under/ over, click on the button to the right of the odds. This is shown as +52. The number represents the number of additional types of bets available.
4. Once you have chosen all of your bets, input the amount on the betslip and click “BET NOW”.
HOW DO I PLACE A SINGLE BET ON SMS?
You can bet on all events that have Game IDs, via SMS.
|
Game ID |
Event |
1 |
X |
2 |
|
61762 |
Man City v Barcelona |
3.10 |
3.30 |
1.80 |
Home Win = (1), Draw = (X), Away Win = (2)
To bet on a single bet, use this procedure;
SMS to 40418 the Game ID, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e. GameID#Prediction#Stake
Example "61762#2#1000" is the bet for Barcelona to win Away for a stake of KSh. 1000.
"61762" = Game ID, "2" = represents an Away outcome and, "1000" is the bet amount.
You will receive a confirmation SMS message:
Bet Placed Ref - BET-66745 / KSh. 1000.00 on Barcelona @ 1.80 to win KSh. 1800. Bal KSh. 1000. www.betlion.ke
A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the odds by the stake. (e.g. 1.80*1000 = 1800).
HOW DO I PLACE A SINGLE BET ON SMS ON OTHER MARKETS OTHER THAN 1X2 VIA SMS?
• On the website, view other available markets by clicking on the + icon next to the 1x2 market for each game. This will give you the odds for different markets. You can bet on each of these markets/ outcomes for each game with a Game ID.
• To bet on these different outcomes, SMS the code: “GameID#Outcome#Stake” to 40418
Where “61762” is the Game ID, "Outcome code" represents the chosen market and "Stake" is the bet amount.
WHAT MARKETS AND MARKET CODES FOR SMS BETTING ARE AVAILABLE ON BETLION?
|
Markets |
Market Codes |
Explanation |
Example |
|
Match Result |
1 or X or 2 |
Home team win |
61762#1#1000 |
| Both Teams To Score (Goal Goal) | GG or NG | Both teams will score | 61762#GG#1000 |
| Over/Under 2.5 | OV2.5 or UN2.5 | 3 or more goals in the match | 61762#OV2.5#1000 |
| Over/Under 2.5 half time | OHTG2.5 | * | |
| UHTG2.5 | * | ||
| Double Chance | DC1X | Home win or the match will end in a draw | 61762#DC1X#1000 |
| DC12 | Home or Away win | 61762#DC12#1000 | |
| DC2X | Away team win or the match to end in a draw | 61762#DC2X#1000 | |
| Draw No Bet | DNB1 | * | |
| DNB2 | * | ||
| Handicap 0:1 | HC01FT1 | * | |
| HC01FTX | * | ||
| HC01FT2 | * | ||
| Handicap 1:0 | HC10FT1 | * | |
| HC10FTX | * | ||
| HC10FT2 | * | ||
| Asian Handicap | HC#1.0#1 | Win = Win, Draw = Win, Lose by 1 = Stake Refund, Lose by 2+ = Lose | 61762#HC#1.0#1#1000 |
| HC#-1.0#1 | Win by 2+ = Win, Win by 1 = Stake refund, Draw = lose, Lose = Lose | 61762#HC#-1.0#1#1000 | |
| Half Time / Full Time | HF1-1 | Home team to be leading at halftime and to win the game at full time | 61762#HF1-1#1000 |
| HF1-X | Home team to be leading at halftime and the game to be drawn at fulltime | 61762#HF1-X#1000 | |
| HF1-2 | Home Team to be leading at halftime and then away team to win the game at full time | 61762#HF1-2#1000 | |
| HFX-1 | Game to be drawn at half time and the home team to win at full time | 61762#HFX-1#1000 | |
| HFX-X | Game to be drawn at half time and to end in a draw at full time | 61762#HFX-X#1000 | |
| HFX-2 | Game to be drawn at half time and the Away team to win at full time | 61762#HFX-2#1000 | |
| Odd/ Even | OD or EV | Total goals to be odd | 61762#OD#1000 |
| First Half Result | 1H#1 or 1H#X or 1H#2 |
Home team to win at half time | 61762#1H#1#1000 |
| Correct Score | CS | Correct score after full time (Final score is 1 - 2 in example) | 61762#CS1-2#1000 |
| 3 Way First Half | 1H | 3 Way First Half (Home team to win the first half of the game) | 61762#1H#1#1000 |
| 3 Way Second Half | 2H | 3 Way Second Half (Home team to win the second half of the game) | 61762#2H#1#1000 |
| Half Time Correct Score | 1H#CS | Correct score at half time (Score at half time is 1 - 2 in example) | 61762#1H#CS1-2#1000 |
| Total Goals Exactly | GE | Exact total goals in the game (Total goals is 5 in example) | 61762#GE5#1000 |
| Place a Jackpot Bet | JP#1111XX212212X2XX | Placing a Jackpot bet on 13 game Jackpot (16 predictions of the pre-determined games) | JP#1111XX212212X2XX |
HOW DO I PLACE A MULTIBET ON SMS?
You can bet on all events that have Game IDs, via SMS.
|
Game ID |
Event |
1 |
X |
2 |
|
61762 |
Man City v Barcelona |
3.10 |
3.30 |
1.80 |
|
78762 |
Liverpool v Arsenal |
2.00 |
3.40 |
3.20 |
|
79913 |
Chelsea v Man Utd |
2.40 |
3.30 |
2.10 |
Home Win = (1), Draw = (X), Away Win = (2)
To place a multi-bet, use this procedure;
Step 1.
SMS to 40418 the Game IDs, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e.
“GameID#Outcome#GameID#Outcome#GameID#Outcome#Stake” for up to 20 games .
Example "61762#2#78762#1#79913#X#1000" is the bet for Barcelona to win Away, Liverpool to win at Home and; Chelsea and Man Utd to draw, for a stake of KSh. 1000.
Step 2.
A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the total odds by the stake. (e.g. 1.80*2.00*3.30*1000 = 11880).
The maximum number of games allowed on a multi-bet are 20 (twenty).
HOW DO I GET GAME IDs ON SMS?
To get the next 8 games, send Game to 40418 at no cost.
WHAT IS THE MAXIMUM I CAN WIN?
WHAT IS WITHHOLDING TAX?
Withholding Tax is a tax imposed on any returns obtained through betting. BetLion is required to, and responsible for, deducting this tax at the source from payments (payouts) made and remitting this deducted tax to the KRA in compliance with KRA/BCLB Rules and Regulations.
WHAT IS THE PERCENTAGE OF THE WITHHOLDING TAX TO BE DEDUCTED?
All winnings shall be subject to deduction of tax (“Withholding Tax”) as per the Income Tax Act under section 35 (1) (i) and (3) (h). The withholding tax percentage to be deducted is 20% as per the tax rate prescribed by the Government of Kenya. This will be deducted from the total payout (Stake + Winnings) Example; if you stake Ksh. 100 and win Ksh. 150, then the 20% will be deducted from Ksh. 250 (Stake + Winnings) amounting to Ksh. 50 in withholding tax which will be remitted by the company to KRA.
WHAT IS THE MINIMUM BET AMOUNT?
The lowest amount you can bet with is KSh. 20.
HOW DO I WITHDRAW ONLINE?
1. Once logged in, go to the account menu which can be accessed via the icon to the right of the deposit button.
2. Click on withdraw which can be found halfway down the list of options.
3. Enter the amount you would like to withdraw (Minimum is KSh. 50).
4. Click the WITHDRAW MONEY button and the requested amount will be sent to your mobile money account instantly.
HOW DO I WITHDRAW VIA SMS?
To withdraw via SMS, send the following code: “WD#Amount#PIN” or “Withdraw#Amount#PIN” to 40418.
Where PIN is your BetLion account PIN.
Example: “WD#5000#1234”
You will receive a confirmation message when your Mobile Money account has been credited.
BetLion does not charge for withdrawals. Minimum withdrawal is KSh. 50.
WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER TRANSACTION?
This will be subject to Safaricom's maximum withdrawal limit per transaction which is KSh. 70,000.
WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER DAY?
The maximum withdrawal limit per day for Safaricom is KSh. 140,000
HOW DO I RESET MY PIN VIA SMS?
To reset your pin, send the word RESET to 40418. A new PIN will be sent to you via SMS.
HOW DO I RESET MY PIN ONLINE?
To reset your pin, simply click on the Reset PIN button on the top left corner of the website and input your registered number.
HOW DO I CHANGE MY PIN ONLINE?
You can change your onetime PIN to any 4-digit PIN of your choice once logged in by following the steps below:
i. Go to the My Account menu
ii. Click on Change PIN.
iii. Enter your current PIN
iv. Enter and confirm new PIN
v. Click on “CHANGE PIN”
HOW DO I CHECK MY BALANCE?
To check your account balance, send the word “Balance” or “Bal” or “BA” to 40418 via SMS.
You will receive a message with your balance:
Dear Customer, your account balance is KSh. 2,778
HOW DO I PLAY THE JACKPOT?
You can play the jackpot online or via SMS. We have 2 Jackpot offers;
1. The Goliath jackpot which has 20 jackpot games. Each Jackpot ticket is KSh. 100.
2. The Midweek Jackpot which has 15 jackpot games. Each Jackpot ticket is KSh. 50.
1. To play via SMS:
Midweek Jackpot
send the following code: "MJP" and the 15 predictions of the pre-determined games to 40418. (MJP#15 Preditions)
i.e. “JackpotID#OutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcome”
Example: “MJP#21111XX212212X2”
Where “MJP” is the Jackpot ID and “21111XX212212X2” represents the predicted outcomes from the first game to the 15th game, in that order.
Home Win = (1), Draw = (X), Away Win = (2)
You will receive a confirmation message via SMS:
BET: 2517 You placed JackPot MJP#21111XX212212X2 Amount: KSh50 Pos.WIN: KSh15,000,000 Bal: KSh1780
Goliath Jackpot
send the following code: "GJP" and the 20 predictions of the pre-determined games to 40418. (GJP#20 Preditions)
i.e. “JackpotID#OutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcome”
Example: “GJP#21111XX212212X2X2X12”
Where “GJP” is the Jackpot ID and “21111XX212212X2X2X12” represents the predicted outcomes from the first game to the 20th game, in that order.
Home Win = (1), Draw = (X), Away Win = (2)
You will receive a confirmation message via SMS:
BET: 2516 You placed JackPot GJP#21111XX212212X2X2X12 Amount: KSh100 Pos.WIN: KSh350,000,000 Bal: KSh1780
2. To play online:
i) log into your account, navigate to the jackpot tab (on the side menu if using mobile and top left corner if you are on a computer).
ii) Make your selections then click on PLACE JACKPOT BET.
You can also make random selections by clicking on LUCKY DIP
Or select all the favorites (teams with the lowest odds) by clicking on SELECT FAVORITES.
iii) You are a winner when all your 15 or 20 JP predictions match with the games’ outcomes.
For Both Goliath and Midweek Jackpot, below shall apply;
1.0 Jackpot bets are accepted up to 15 minutes before the first game in the coupon starts. If the first game starts at 18:00 the deadline for submitting the Jackpot ticket is 17:45.
1.2 To participate in the jackpot games, the player needs to purchase tickets. Players can purchase tickets by depositing money onto their BetLion accounts from which the ticket price will be deducted, after making selections and placing the jackpot bet.
1.3 Once the Jackpot selection has been recorded in the Betting platform, the Jackpot selection cannot be canceled or amended
In order to qualify for the Jackpot, Players need to correctly predict the outcome of 15 designated matches for Midweek Jackpot and 20 designated matches for Goliath Jackpot.
In making the selection, Players are required to select the outcome of 15 matches (Midweek) or 20 matches (Goliath).
In the event of a game being canceled/postponed, for the purpose of having a positive result to the jackpot, the outcome of the fixture will be managed in the following manner:
If one fixture fails to occur, the result will be deemed the same as the first fixture on the published list that does occur.
If two fixtures fail to occur, the result will follow the result of the first two fixtures on the published list that do occur
If three fixtures fail to take place, the results will be deemed to be the same as the first three fixtures on the published list that do occur
A game shall be deemed canceled or postponed if kick off does not take place within 24 hours of the scheduled start time.
In the event of four or more matches not being played within 24 hours of their scheduled kick-off time, the complete Jackpot will be deemed void and all stakes refunded to player accounts.
The Results of all matches are based on the standard 90-minute betting/outcome. Overtime, Golden Goals, penalty shot outs are not included
The entry cost of a ticket is ksh 50 for Midweek Jackpot and Ksh 100 for Goliath Jackpot
1.4 The prize pools, including Jackpot, Bonus 14/15, Bonus 13/15, & Bonus 12/15 (Midweek Jackpot) or 19/20, 18/20, 17/20 (Goliath Jackpot) will be shared by the number of winners correctly predicting the required outcomes. 11/15 (Midweek Jackpot) or 16/20 (Goliath Jackpot) correct selections will be awarded a Jackpot ticket to be utilized in the next Jackpot (Free Bet)
1.5 The Jackpot will be resulted within 24 hours of confirmation of the result of all Jackpot matches.
1.6 Should any jackpot prize be won, it will be the person to whom the registered phone number is associated to that will be deemed the winner irrespective of what name is displayed on the Betlion account that has been inserted in the registration form.
1.7 We reserve the right to request that full verification details including National I.D be supplied for the person whom the phone number on the account is registered to prior to any prize being awarded.
1.8 In the event of any of the jackpot or consolation prizes being won by two or more people in either the midweek or Goliath Jackpots then the advertised prize shall be divided dependent on the number of winners who successfully predicted the same number of selections.
1.9 A prize will be deemed as being shared if 2 or more players correctly predict the same number of results across the BetLion brand, irrespective of whether they have registered via the same country or otherwise.
1.10 Jackpot winners agree to their photographs, images and names to be used in Company promotional material.
1.11 BetLion reserves the right to pay any jackpot by means of bank transfer or cheque.
1.12 The Jackpot winnings are gross of tax. Meaning all Jackpot winnings will be subject to tax and the winners will have to pay all tax deductions attached to the winnings.
The prize pool allocation is as follows:
Goliath Jackpot
| 20 Correct | 350 Million |
| 19 Correct | 5,000,000 |
| 18 Correct | 1,000,000 |
| 17 Correct | 500,000 |
| 16 Correct | Free Bet |
| 15 Correct | 15 Million |
| 14 Correct | 500,000 |
| 13 Correct | 100,000 |
| 12 Correct | 10,000 |
| 11 Correct | Free Bet |
WHAT IS CASH OUT?
Cash Out is an innovative real-time feature that allows you more control over your bets and offers an opportunity to take a return before an event has finished.
With Cash Out, you no longer have to wait for your bet to reach its natural conclusion; you have the opportunity to track your selections and Cash Out at a point of your choice guaranteeing yourself a return.
WHEN CAN I CASH OUT? LIVE CASH OUT
PRE-GAME CASH OUT
HOW CAN I CASH OUT? ONLINE CASH OUT
Please note that bets placed with Bonus Funds or free bets cannot be cashed out.
HOW MUCH WILL MY RETURN BE?
What events can I Cash Out on?
WHAT ARE YOUR HOURS OF OPERATION?
HOW CAN I CONTACT BETLION?
Email: [email protected]
Facebook: www.facebook.com/BetLionKen
Twitter: @betlionKEN
CAN I CHANGE MY PHONE NUMBER?
To change your number, you must have zero balance on your account.
CAN I OPEN MORE THAN ONE ACCOUNT WITH BETLION?
WHAT ARE THE REQUIREMENTS FOR OPENING A BETLION ACCOUNT?
WHICH SPORT CAN I BET ON?
You can bet on the following sports:
• Football
• Basketball
• Rugby League
• Rugby Union
• Tennis
• Golf
• Darts
• American Football
• Baseball
• Boxing
• Handball
• Ice Hockey
• Motor Sports
• Volleyball
WHAT IS THE MAXIMUM STAKE FOR A BET?
The maximum stake depends on which game you bet on and which tier it falls in. The more high profile the match, the more money you can stake on it.
For example, Premier League and World Cup matches, you can stake up to KSh. 100,000 on 1 X 2 whereas for lower level matches, the maximum stake is reduced.
WHAT IS A VOID BET?
“Void Bet” translates to a nil or invalid bet. This occurs if the required stake is not transmitted in full before the event commences or an event is postponed or canceled; or when it has started but not finished within the period specified in our policy. In the case of cancellation or postponed event, there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out
WHAT IS LIVE BETTING (IN PLAY BETTING)?
Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.
WHAT IS PRICE BOOST?
Price Boosts are the incredible odds boosts and value that we offer our players. For more information, click HERE
WHAT IS SECOND CHANCE?
Second Chance is a promotion that enables you to get your stake back if 1 selection in your 5+ multiple bet loses. For more information, click HERE
WHAT IS ASIAN HANDICAP?
Asian Handicap is the virtual addition or subtraction to the score. Example Man Utd and Chelsea are playing and you choose Asian Handicap +1 for Chelsea. If the scoreline at the end of the game is 1-1, then your bet will be a win since when you add the Asian Handicap, the scoreline will be 1-2 with Chelsea winning with 2 goals.